Location - Chennai
Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor
repairs to equipment and arrange for other service needs as appropriate
- Able to troubleshoot hardware/software issues with laptops and tablets
- Knowledge of AD, AAD & Windows 10,11
- Inventory Management
- Deskside and white glove support experience
- Knowledge of Intune would be a big plus.
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of
record
- Install and support Microsoft Office applications and Office 365 software and additional approved, as
needed, software
- Perform basic PC, network, and mobility troubleshooting
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in
Office365/Azure.
- Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret
complex solutions and fixes.
- Ability to identify problems and proactively suggest ways to improve processes as applicable
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Create / Maintain / appropriate User Guides and publish updates as needed
