Team Management
- Lead, supervise, and motivate the travel sales team.
- Assign daily leads and monitor follow-ups.
- Ensure timely responses to all customer inquiries.
- Conduct daily sales meetings and performance reviews.
- Maintain discipline, professionalism, and productivity within the team.
- Resolve customer escalations effectively.
Sales & Business Development
- Achieve individual and team sales targets.
- Guide the team in converting leads into confirmed bookings.
- Develop strategies to improve conversion rates.
- Handle high-value and complex customer queries.
- Build strong customer relationships to encourage repeat business and referrals.
Training & Coaching
- Train new team members on sales techniques and destination knowledge.
- Conduct regular product and destination training sessions.
- Monitor call quality, WhatsApp conversations, and email communication.
- Provide continuous coaching and performance feedback.
Reporting & Operations
- Prepare daily, weekly, and monthly sales reports.
- Monitor CRM updates and ensure accurate lead management.
- Coordinate with the Operations Team for smooth booking execution.
- Identify process improvements to enhance team efficiency.
Required Skills
- Strong Leadership & Team Management
- Excellent Sales & Negotiation Skills
- Outstanding Communication (Hindi & English)
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Time Management
- Decision-Making Ability
- Knowledge of Domestic & International Travel
- CRM & MS Excel Proficiency
Eligibility
- Graduate in any discipline (MBA preferred)
- 2–5 years of experience in Travel Sales
- Minimum 1 year of experience in team handling preferred
- Strong leadership and communication skills
- Ability to work under pressure and achieve targets
Key Performance Indicators (KPIs)
- Team Sales Target Achievement
- Individual Sales Performance
- Lead Conversion Rate
- Customer Satisfaction Score (CSAT)
- Average Response Time
- Team Attendance & Productivity
- Repeat Business & Referrals
- CRM Data Accuracy
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
