Location: Bengaluru
Experience: 5–8 Years
Salary: ₹15 LPA
Education: MBA Preferred (but swagger > stamp)
Languages Preferred: Tamil, Kannada, Telugu
About the Role
If you believe love is a serious business—messy, beautiful, and high-stakes—this role is your playground.
As the Manager – VIP Service, you’ll lead a high-performing team of 40+ passionate advisors who are not just handling calls—they’re rewriting love stories. This is not traditional customer service. This is customer obsession.
You’ll bring together operations, coaching, customer experience, and tech enablement into a single powerful function. You will own outcomes, not just manage outputs. Real connection matters more than cold conversion.
If you’ve spent 3+ years building something that truly mattered—and thrived through the chaos—this role was built for you.
Key Responsibilities
- Understand the Unsaid
Train your team to listen deeper, respond smarter, and personalize every interaction.
- Eliminate Friction
Identify gaps in the customer journey and design seamless experiences that feel intuitive and effortless.
- Lead with Care
Coach your team into champions. Build trust, not fear. Foster excellence, not pressure.
- Use Technology with Purpose
Integrate tools like AI, dashboards, and automation to eliminate the mundane and highlight the meaningful.
- Think Like a Business Owner
Own your zone. Drive growth with a P&L mindset. Push for scale and long-term value.
- Resolve and Rebuild
Handle escalations with grace. Calm chaos with clarity. You don’t deflect—you solve.
Who You Are
- Customer-obsessed: You prioritize experience over shortcuts and take pride in delighting customers.
- Process-oriented builder: You bring order to chaos and improve systems continuously.
- Strong communicator and data-driven: You lead with empathy and back it up with insights.
- Proven team leader: You’ve led a large B2C team for at least 3 years and created real impact.
- Resilient under pressure: You thrive during fire drills, tight deadlines, and tough days.
What You’ll Gain
- A meaningful mission: This isn’t just a job—it’s a chance to change lives by helping people find life partners.
- Fast-paced culture: We move quickly, focus on solutions, and skip the politics.
- Ownership and autonomy: You’ll have the freedom and responsibility to lead your zone.
- Steep learning curve: You’ll grow fast in a high-accountability, high-growth environment.
- A team that matters: Work with smart, purpose-led professionals who lift each other up.
