Job Title: Sales & CRM Executive
Location: Kovilambakkam, Chennai
Job Type: Full-time
Experience: 1-4 Years (IT Hardware/Laptop Sales Preferred)
Salary: ₹15,000 – ₹35,000 per month
Job Summary
We are seeking a dynamic and target-driven Sales & CRM Executive to manage inbound leads, drive in-house sales, and maintain a structured customer follow-up process. The ideal candidate should have experience in IT hardware sales, strong communication skills, and hands-on knowledge of CRM systems. This role involves handling both B2B and B2C customers while ensuring an excellent customer experience from inquiry to order completion.
Key Responsibilities
Lead Management & Customer Conversion
- Handle inbound leads from digital platforms such as IndiaMART, Meta Ads, Google Ads, and WhatsApp Business.
- Manage customer interactions and convert qualified leads into sales.
- Maintain lead records in Zoho CRM by categorizing opportunities and ensuring timely follow-ups.
- Attend to walk-in customers and provide product recommendations based on their requirements.
Customer Requirement Analysis
- Understand customer requirements and identify whether they are B2B (Corporate) or B2C (Individual) customers.
- Coordinate with inventory to verify product availability.
- Share accurate quotations, pricing, and product specifications promptly.
Sales Operations
- Develop strong knowledge of laptops, desktops, and related IT hardware products.
- Coordinate with internal teams to ensure products are prepared, packed, and delivered professionally.
- Maintain high levels of customer satisfaction throughout the sales process.
Required Qualifications
- 1-4 years of experience in IT Hardware or Laptop Sales.
- Experience using Zoho CRM and Zoho Inventory is an advantage.
- Strong communication skills in Tamil and English.
- Ability to handle both corporate and retail customer inquiries.
- Excellent negotiation and closing skills.
- Target-oriented with the ability to work in a fast-paced environment.
- Must be willing to work from Kovilambakkam, Chennai.
Benefits
- Salary: ₹15,000 – ₹35,000 per month.
- Sales incentives of up to ₹500 per product sold.
- Additional incentives for securing customer reviews.
- Health Insurance coverage of ₹5 Lakhs.
- Personal Accidental Insurance of ₹5 Lakhs.
- Annual Loyalty Bonus after successful completion of one year.
- Career growth opportunities in a fast-growing organization.
Experience: 1-4 Years
Employment Type: Full-time
Work Location: Kovilambakkam, Chennai
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
