Job Title: IT Assistant Required
Experience: Min 2 years
Job Description: Role Overview We are looking for a proactive and technically skilled IT Assistant to provide Level 1 IT support across our Head Office and manufacturing plants. The ideal candidate should have hands-on experience in hardware troubleshooting, networking, IT asset management, and end-user support.
The role also requires coordination with internal departments to ensure smooth IT operations and timely issue resolution.
Key Responsibilities 1. Technical Support & Troubleshooting
● Provide Level 1 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
● Diagnose and resolve hardware, software, operating system, and network-related issues. ● Install, configure, and troubleshoot Windows operating systems and office applications.
● Handle printer installation, maintenance coordination, and service call tracking.
● Monitor internet connectivity across all plant locations and report uptime/downtime to the IT Manager.
● Perform basic troubleshooting and health checks of CCTV systems.
● Ensure IT systems in Director cabins, conference rooms, and meeting areas are operational before meetings. 2. IT Asset Management
● Conduct monthly IT asset audits across all plant locations.
● Maintain accurate records of IT assets, inventory, and equipment movement.
● Update asset registers and daily work reports using Google Sheets and MS Excel.
● Coordinate with the MIS team for IT asset allocation and handover during employee onboarding and offboarding.
● Ensure proper documentation of issued and returned IT assets. 3. MIS & IT Operations Support
● Assist the MIS team in routine IT operational activities.
● Coordinate with vendors for IT hardware repairs, maintenance, and service follow-ups.
● Track Annual Maintenance Contracts (AMC) and software renewals.
● Assist in software installations, system updates, antivirus management, and user account support.
● Coordinate with the Company Secretary (CS) and web developers regarding website-related updates and compliance uploads.
● Execute additional tasks assigned by the IT Manager and provide regular progress updates. 4. Executive IT Support
● Provide dedicated technical support to Directors and senior management for their IT requirements.
● Ensure uninterrupted functioning of laptops, desktops, projectors, internet connectivity, video conferencing, and presentation systems.
● Maintain confidentiality while handling executive IT requests. Job Location: Surat, Gujarat.
Pay: ₹23,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
