Req ID#: 414181
Gurgaon, India, India, 122003
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Job Description:
Team management experience
communication skills- B2 High/C1 Level
Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
Education
Team Leader – Travel Process (Inbound)
Gurgaon (Sector 30)
✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)
Minimum 1 year TL experience
24/7 shifts | 2 days off
Education : HSC /Grad
Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)
Background : BPO Experience
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 15 days or immediate
Team management experience
communication skills- B2 High/C1 Level
Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
Education
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