Production Support Lead to own end ‑ to ‑ end support for a new agentic AI platform that integrates with multiple upstream systems (email ingestion, market data, alerting, internal applications) and writes to downstream systems across Front Office, Middle Office, and Back Office. The platform is fully hosted on AWS, with connectivity to on ‑ prem identity, vault, and enterprise systems.
The Lead will face business users of the platform , run a global follow ‑ the ‑ sun support model, and manage both internal staff and an external managed ‑ services vendor providing operational manpower and user ‑ facing support coverage.
Vendor Management ( Managed ‑ Services Partner)
Act as the operational owner for the managed ‑ services vendor, ensuring SLA adherence, staffing adequacy, and quality of service.
Business & Stakeholder Management
Lead incident management, root ‑ cause analysis, capacity planning, and performance tuning for low ‑ latency , high ‑ throughput workflows.
Engineering Partnership & Feedback Loop
Partner closely with in ‑ house SRE, DevOps, Infrastructure, and execution pods to provide structured feedback from production issues.
Required Experience & Skills
Hands ‑ on background with AWS, Linux/Windows, databases (MongoDB, Oracle, Sybase), and scripting (Shell/Python).
Familiarity with enterprise schedulers (Autosys, Control ‑ M ), ITSM tools (ServiceNow, JIRA), and monitoring platforms.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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