Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Monitor system performance and implement improvements to enhance reliability and efficiency.
- Mentor junior team members to foster skill development and knowledge sharing.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
- Experience in managing master data processes and governance frameworks within enterprise environments.
- Strong analytical skills to diagnose and resolve complex system issues effectively.
- Ability to work with cross-functional teams to implement solutions and improvements.
- Familiarity with data quality management and validation techniques within SAP MDG.
- Excellent communication skills to document issues and collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP Master Data Governance MDG Tool.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
