Job Summary
The Operations Manager is responsible for overseeing the day-to-day operations of the organization, ensuring smooth execution of business processes, operational efficiency, team performance, and achievement of organizational goals. The role involves coordinating with all departments, monitoring branch operations, implementing policies, and driving continuous process improvement.
Key Responsibilities
- Oversee daily operations across all branches and departments.
- Develop and implement operational policies, SOPs, and process improvements.
- Monitor branch performance and ensure achievement of operational KPIs.
- Coordinate with HR, Accounts, Marketing, SCM, Academics, and Administration for seamless operations.
- Conduct regular branch reviews, audits, and performance evaluations.
- Ensure compliance with company policies, statutory requirements, and quality standards.
- Analyze operational reports and prepare MIS for management review.
- Identify operational challenges and implement effective solutions.
- Optimize resource allocation to improve productivity and cost efficiency.
- Monitor employee performance and provide guidance, coaching, and support.
- Ensure timely execution of organizational projects and operational initiatives.
- Handle escalations related to operational issues and resolve them promptly.
- Maintain high standards of customer/student satisfaction across all branches.
- Support senior management in strategic planning and business expansion activities.
- Travel to branches whenever required for operational monitoring and support.
Requirements
- Master's Degree preferred (MBA or equivalent will be an added advantage).
- Minimum 2 years of experience in Operations Management or a similar leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.
- Ability to manage multiple teams and prioritize tasks effectively.
- Willingness to travel across branches as required.
Preferred Skills
- Experience in the Education, Training, or Service industry.
- Knowledge of SOP implementation and process optimization.
- Strong decision-making and conflict-resolution skills.
- Ability to work under pressure and meet deadlines.
Benefits
- Attractive Salary
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Development & Training
- Supportive Work Environment
Pay: ₹20,000.00 - ₹58,366.71 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
