Job Description: Customer Support Executive
Job Title: Customer Support Executive
Department: Customer Support / Operations
Employment Type:Full-Time
Experience: 0–2 years
Location:Zirakpur
About the Role
We are looking for a proactive and organized Customer Support Executive to manage daily communication with brides and makeup artists. The role involves verifying bride requirements, conducting regular follow-ups, maintaining accurate data, coordinating between brides and makeup artists, and handling day-to-day administrative tasks.
The ideal candidate should have excellent communication skills, be comfortable making daily calls, and be highly organized with good attention to detail.
Key Responsibilities
1. Bride Calling & Requirement Verification
Make daily calls to brides to understand and verify their requirements.
Confirm important details such as:
Event/wedding date
City and venue/location
Bride’s makeup requirements
Type of makeup/service required
Budget range
Number of functions/events
Other relevant service requirements
Update and maintain all verified information accurately.
2. Daily Follow-Ups
Conduct regular follow-ups with brides regarding their requirements and booking status.
Follow up with makeup artists regarding availability, quotations, responses, and booking status.
Coordinate between brides and makeup artists to ensure smooth communication.
Track pending follow-ups and ensure timely closure.
3. Google Sheets & Data Management
Maintain and regularly update customer and makeup artist data in Google Sheets.
Ensure all leads, calls, follow-ups, requirements, quotations, and booking statuses are recorded accurately.
Keep the database organized and up to date.
Prepare basic daily/weekly updates or reports when required.
Required Skills
* Excellent verbal and written communication skills.
* Comfortable and confident making a high volume of phone calls.
* Good Hindi and English communication skills.
* Strong follow-up and coordination skills.
* Basic to good knowledge of **Google Sheets / MS Excel**.
* Good organizational and time-management skills.
* Ability to multitask and manage multiple leads simultaneously.
* Attention to detail and accuracy.
* Polite, patient, and professional attitude.
* Ability to work independently and take ownership of assigned tasks.
Preferred Candidate
* Previous experience in customer support, telecalling, sales coordination, operations, wedding/event industry, or similar roles is preferred.
* Freshers with good communication skills and a willingness to learn can also apply.
Key Performance Areas (KPIs)
* Number of bride calls completed daily.
* Accuracy of bride requirement verification.
* Timely bride and makeup artist follow-ups.
* Lead-to-booking coordination and conversion support.
* Accuracy and completeness of Google Sheets data.
* Timely completion of administrative tasks.
* Overall quality of customer and artist communication.
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
