The Support Executive will be responsible for providing technical support for software applications and Microsoft-based platforms. The role involves troubleshooting issues, performing root cause analysis, coordinating with L3/Development teams, and ensuring timely resolution of technical problems related to web applications and backend systems.
- Provide technical support for Microsoft platform, web applications, and networking issues
- Perform problem analysis, RCA (Root Cause Analysis), and implement resolutions
- Coordinate with L3 support and development teams for issue resolution
- Work on SQL Server queries and understand stored procedures
- Support IIS-based web applications and ASP.Net systems
- Understand and support multi-tier architecture and web services/APIs
- Maintain documentation and support incident resolution processes
- Strong understanding of software support and implementation
- Knowledge of SQL Server, Web Applications, IIS server, ASP.Net
- Basic networking concepts and troubleshooting
- Understanding of MS Office (Word, Excel)
- Good communication and analytical skills
- Knowledge of Fastag/Payment Systems/ Payment Gateway/Electronic Toll Collection (ETC) systems/Toll Plaza
- Good communication and interpersonal skills
- Analytical thinking and problem-solving ability
- Ability to collaborate with cross-functional technical teams
- Any Graduate with certification/training in Computer Courses
