Dear Candidate,
We are looking for BPO candidate for Banking sector , Location karapakkam,
Answer inbound calls and assist customers with their Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Language required : Hindi and English must
Near to karapakam location is more preferrable.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300,000.00 - ₹450,000.00 per year
Application Question(s):
- are you holding bachelor degree?
- Fluency in Hindi and English ?
Experience:
- hindi voice: 1 year (Required)
Work Location: In person
