We are looking for a proactive and technically skilled IT Infrastructure & Network Manager to manage and maintain our office IT infrastructure supporting approximately 100 users. The role involves ensuring uninterrupted network connectivity, maintaining servers and end-user systems, managing IT assets, implementing cybersecurity best practices, and providing prompt technical support to employees.
The ideal candidate should be capable of independently managing the organization's day-to-day IT operations while coordinating with external vendors for specialized support.
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Manage and maintain the office LAN, Wi-Fi and internet connectivity.
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Configure and manage routers, switches, firewalls and VPN access.
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Monitor network performance and ensure maximum uptime.
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Troubleshoot network connectivity issues and resolve outages promptly.
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Coordinate with Internet Service Providers (ISPs) for connectivity and bandwidth management.
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Manage Windows servers and Active Directory.
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Maintain DNS, DHCP, file sharing and user access permissions.
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Monitor server performance and storage utilization.
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Perform regular updates, patches and preventive maintenance.
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Provide technical support to approximately 100 employees.
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Install, configure and maintain desktops, laptops, printers and scanners.
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Resolve hardware, software and operating system issues.
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Configure email accounts and productivity software.
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Manage onboarding and offboarding of employees by creating and disabling user accounts.
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Maintain inventory of computers, networking devices and peripherals.
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Track hardware allocation, warranties and AMC details.
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Plan replacement and procurement of IT equipment.
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Ensure proper documentation of all IT assets.
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Manage antivirus and endpoint protection solutions.
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Configure and maintain firewall security.
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Implement password and access control policies.
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Monitor for malware, phishing and other security threats.
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Ensure regular operating system and software updates.
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Perform regular server and data backups.
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Verify successful completion of backups.
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Restore data when required.
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Maintain backup documentation and recovery procedures.
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Install and maintain licensed software.
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Monitor software license compliance.
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Coordinate software renewals and subscriptions.
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Support Microsoft 365 and other business applications.
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Maintain CCTV systems and video storage.
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Coordinate maintenance of biometric attendance and access control systems.
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Troubleshoot surveillance equipment when required.
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Coordinate with hardware vendors, software providers and service partners.
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Manage Annual Maintenance Contracts (AMCs).
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Obtain quotations and coordinate procurement of IT equipment.
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Ensure vendors meet agreed service levels.
Maintain documentation for:
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Network diagrams
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Server configurations
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Password and access records (as per company policy)
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Asset register
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Backup schedules
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IT Standard Operating Procedures (SOPs)
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Vendor contact information
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Conduct routine health checks of servers and networking equipment.
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Ensure uninterrupted UPS support for critical infrastructure.
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Monitor server room temperature and environmental conditions.
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Perform periodic testing of backup and recovery systems.
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TCP/IP
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LAN/WAN
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Wi-Fi Management
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VLAN
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VPN
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DNS
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DHCP
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Firewall Configuration
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Windows Server Administration
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Active Directory
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Microsoft 365 Administration
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Windows 10/11 Support
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Printer & Peripheral Management
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Endpoint Security
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Firewall Management
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Antivirus Administration
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Access Control
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Data Backup & Recovery
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Desktop Troubleshooting
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Laptop Troubleshooting
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Network Cabling
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Switches
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Routers
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Wireless Access Points
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UPS Systems
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Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
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Certifications such as CCNA, Microsoft Certified, CompTIA Network+, or similar will be preferred.
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3-6 years of experience in IT infrastructure and network administration.
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Experience managing an office network supporting 75–150 users.
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Hands-on experience with Windows Server, Active Directory, firewalls and enterprise networking equipment.
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Experience in handling user support and IT asset management.
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Strong troubleshooting ability
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Customer-service orientation
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Time management
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Attention to detail
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Problem-solving skills
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Vendor coordination
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Documentation and process discipline
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Ability to work independently
