Company: EFS Facilities Services India Pvt. Ltd.
Location: India
Experience: 1.5 Years
Employment Type: Full-time
About EFS
EFS Facilities Services is a leading integrated facilities management company operating across the Middle East, Africa, South Asia, and Türkiye. We are committed to delivering exceptional support services through innovation, operational excellence, and delivering an exceptional employee experience.
Job Summary
EFS is looking for a dynamic and customer-focused HR Coordinator to support our India operations. The ideal candidate will be responsible for handling employee queries, managing Madad support tickets, coordinating with internal teams, and ensuring timely resolution of employee concerns within the defined Service Level Agreements (SLAs).
Key Responsibilities
- Handle employee queries through calls, emails, and the Madad ticketing system.
- Create, assign, track, and close employee support tickets within the defined SLA.
- Coordinate with HR, Payroll, Operations, IT, and other internal teams to resolve employee issues.
- Provide timely updates to employees regarding the status of their requests.
- Maintain accurate records of employee interactions and support cases.
- Escalate unresolved or critical issues to the concerned stakeholders.
- Ensure a high level of employee satisfaction by providing prompt and professional support.
- Prepare and maintain reports related to employee support requests and ticket closures.
- Support HR operations and administrative activities as required.
Eligibility Criteria
- Minimum 1.5 years of experience in HR Coordination, Employee Support, Customer Service, Helpdesk, or Ticket Management.
- NORTH Candidates preferred
- Excellent verbal and written communication skills in English and Hindi are mandatory.
- Strong interpersonal, coordination, and problem-solving skills.
- Ability to manage multiple tasks while meeting defined SLAs.
- Proficiency in MS Office (Excel, Word, Outlook).
- Candidates from North India will be preferred.
Preferred Skills
- Strong customer service orientation.
- Excellent follow-up and stakeholder coordination skills.
- Ability to work under pressure and meet deadlines.
- Positive attitude, teamwork, and attention to detail.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
