Customer Service Executive – Inbound Voice
Location: Juinagar, Navi Mumbai
Job Type: Full-time
Industry: BPO / Customer Service
Experience Required: Minimum 6 Months
Qualification: Graduate (Mandatory)
Job Overview
We are looking for enthusiastic and customer-focused Customer Service Executives for our Inbound Voice Process. If you have excellent communication skills, a passion for helping customers, and at least 6 months of customer service experience, we invite you to join our team.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Resolve customer queries, concerns, and complaints in a timely manner.
- Provide accurate information about products, services, and company policies.
- Ensure a positive customer experience by delivering high-quality service.
- Maintain accurate records of customer interactions in the system.
- Escalate complex issues to the relevant team when required.
- Meet individual and team performance metrics, including quality and productivity targets.
- Follow company policies, processes, and compliance guidelines.
Required Qualifications
- Minimum 6 months of experience in Customer Service / Inbound Voice Process.
- Graduate in any discipline (Mandatory).
- Excellent verbal communication skills in English.
- Strong problem-solving and active listening skills.
- Ability to handle customers with patience and professionalism.
- Basic computer knowledge and typing skills.
- Willingness to work in a fast-paced environment.
Preferred Skills
- Customer Service
- Inbound Calling
- Voice Process
- Communication Skills
- Customer Relationship Management
- Problem Solving
- Active Listening
- MS Office & Computer Basics
Interested candidates can share their CV at 9278360410
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
