Job Title: Branch Manager
Department: Branch Operations & Sales Location: Assigned Branch – Karur and surrounding areas Reporting To: Zonal/Regional Head / Departmental Heads
Key Responsibilities:1. Team Leadership & Performance Management
- Lead, guide, and coordinate with all branch team members (sales, accounts, and operations) to ensure daily tasks and targets are met.
- Review daily reports from:
- Accounts Team (cash balance, gold movement, interest collected, repledging)
- Sales Team (leads generated, conversions, renewals, takeovers)
- Set and assign daily/weekly/monthly sales targets for the sales team.
- Monitor individual and team KPIs, offering support and interventions where needed.
2. Sales & Business Development
- Drive branch performance to achieve or exceed monthly sales and loan disbursement targets.
- Plan and execute local offline marketing campaigns such as:
- Tie-ups with jewelers and self-help groups
- Festival-based promotions
- Encourage team participation in customer acquisition and retention activities.
3. Daily Review & Coordination
- Conduct daily morning hurdle meetings with the team for:
- Reviewing the previous day's performance
- Discussing pending recoveries
- Aligning on daily goals and strategies
- Hold recovery meetings to track overdue accounts and support recovery team coordination.
4. Operational Oversight
- Ensure smooth functioning of the branch by:
- Verifying daily cash and gold balances
- Overseeing gold appraisal, disbursement, and documentation
- Ensuring proper repledging and refinancing processes
- Coordinate with the operations inside and outside executives for timely task completion.
5. Resource & Asset Management
- Ensure sufficient cash availability for daily operations, including loan disbursal and renewals.
- Maintain the branch infrastructure, assets, and security (CCTV, vault, furniture, etc.).
- Ensure the branch has sufficient stock of marketing materials, forms, and office supplies.
6. Customer Experience & Relationship
- Ensure excellent customer service standards across all interactions.
- Resolve escalated customer complaints promptly and professionally.
- Promote customer loyalty and build long-term client relationships for repeat business.
7. Compliance & Reporting
- Ensure 100% compliance with company policies, regulatory norms, and internal audits.
- Submit daily/weekly/monthly reports to department heads on:
- Marketing activities and leads
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
