KRA1
Accountability: Development of applicators
Customer service
Customer service by providing effective customer care to enhance customer loyalty & satisfaction
Development of applicators
Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area
Implementing Vikas schedules
Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level
Customer service
Customer service by providing effective customer care to enhance customer loyalty & satisfaction
Visiting & supervising sites for better execution of job
Finding solutions to the customers problems & issues
Attending product & execution related complaints
KRA2
Attending Customer Quality Complaints .
CRM
CRM & appraising the management regarding competitors activities
Training
Attending Customer Quality Complaints .
To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer.
Visit to site and physically examine the application sites.
To organize testing of product through R&D.
Feedback to Customer & CASC Head.
Regular testing of product through independent laboratory.
CRM
CRM & appraising the management regarding competitors activities
Organizing and conducting factory visits of applicators to ensure their loyalty
Providing technical support to direct users & helping them in getting better quality for maintaining good relations
Monitoring competitors product quality by collecting samples and sending the same to factory for analysis
Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis
Training
Organizing and conducting training sessions for team members for white cement applications, new products
Solving the product & applications related problems & queries of team members on a regular basis