Job Description: Conduct Transaction Monitoring as per guidelines defined in the OSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Responsibilities: Conduct Transaction Monitoring as per guidelines defined in the OSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Qualifications: Batchler degree - Graduate
