Qualification
- B.Sc. / M.Sc. / BMS / BBA / B.Com / Diploma (Mechanical/Management or equivalent)
- 1–2 years of experience in operations, dispatch, coordination, customer service, or sales support
- Freshers with excellent communication and coordination skills may also be considered
Experience
1–2 Years
Key ResponsibilitiesOrder Management
- Process customer orders from receipt to dispatch.
- Verify order details, pricing, and delivery schedules.
- Coordinate with customers for order confirmations and updates.
- Maintain accurate order records in ERP/Excel.
Production & Dispatch Coordination
- Coordinate with Production, PPC, Purchase, Stores, and Dispatch teams for timely order execution.
- Monitor production status and ensure on-time dispatch.
- Prepare dispatch-related documents and shipment details.
- Resolve order-related issues to avoid delays.
Customer Coordination
- Act as the primary point of contact for customer order inquiries.
- Provide regular updates regarding order status and delivery timelines.
- Handle customer complaints and coordinate for quick resolution.
- Maintain strong customer relationships through effective communication.
Logistics Coordination
- Coordinate with transporters for vehicle planning and dispatch schedules.
- Track shipments and ensure timely delivery.
- Monitor dispatch documentation and proof of delivery.
Payment & Documentation
- Follow up with customers for pending payments.
- Coordinate with Accounts regarding invoices and payment status.
- Maintain order, dispatch, and payment records.
- Prepare daily and weekly operational reports.
General Operations
- Ensure smooth coordination between Sales, Production, Purchase, Stores, and Accounts.
- Support continuous improvement in operational processes.
- Maintain data accuracy and timely MIS reporting.
Required Skills
- Good communication and interpersonal skills.
- Strong coordination and follow-up abilities.
- Basic knowledge of ERP systems and MS Excel.
- Good organizational and multitasking skills.
- Problem-solving and time management skills.
- Ability to work in a fast-paced manufacturing environment.
Preferred Candidate Profile
- 1–2 years of experience in Operations, Dispatch, Customer Support, Sales Coordination, or Backend Operations.
- Knowledge of manufacturing processes will be an added advantage.
- Customer-focused with strong attention to detail.
- Willingness to coordinate across multiple departments.
Perks & Benefits
- Pickup & Drop Facility
- Subsidized Canteen
- Alternate Saturday Off
- Provident Fund (PF)
- Employee State Insurance (ESIC)
- Paid Leave as per company policy
- Career Growth Opportunities
- Training & Development Programs
Job Details
- Role: Operations Executive
- Industry Type: Industrial Equipment / Machinery (Machine Tools)
- Department: Production, Manufacturing & Engineering
- Employment Type: Full-Time, Permanent
- Role Category: Operations, Maintenance & Support
Education
UG:
- B.Sc. (Any Specialization)
- M.Sc. (Any Specialization)
- B.Com
- BBA / BMS
- Diploma in Mechanical Engineering / Management or equivalent
Pay: ₹20,000.00 - ₹31,576.10 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
