Key Responsibilities:
- Lead and supervise the telecalling team to ensure daily targets are achieved.
- Handle patient enquiries and convert leads into appointments.
- Monitor incoming and outgoing calls and maintain quality standards.
- Allocate leads to team members and track follow-up activities.
- Prepare daily, weekly, and monthly performance reports.
- Train, guide, and motivate telecallers to improve conversion rates.
- Coordinate with doctors, front office, and marketing teams for appointment management.
- Resolve escalated patient concerns and ensure patient satisfaction.
- Monitor lead management through CRM and ensure timely follow-ups.
- Analyze call data and suggest improvements to increase appointment bookings.
Requirements:
- Graduate in any discipline.
- 2–5 years of experience in Telecalling, Customer Service, or Healthcare Industry.
- Minimum 1–2 years of team handling experience preferred.
- Excellent communication skills in Marathi, Hindi, and English.
- Good knowledge of CRM systems, MS Excel, and reporting.
Skills Required:
- Team Leadership and People Management.
- Strong Communication and Interpersonal Skills.
- Lead Conversion and Sales Orientation.
- Problem-Solving and Decision-Making.
- Reporting and Data Analysis.
- Patient-Centric Approach.
Key Performance Indicators (KPIs):
- Team appointment booking targets.
- Lead-to-appointment conversion rate.
- Follow-up completion rate.
- Team productivity and attendance.
- Patient satisfaction scores.
- Revenue generated through converted appointments.
Pay: From ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
