Platform Ownership & Governance
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Act as the L3 escalation point for all OpenText archival platform issues.
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Define and maintain archival governance, standards, and operating procedures.
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Design archival strategies aligned to enterprise compliance requirements.
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Ensure platform availability, scalability, and performance.
Archival Lifecycle Management
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Oversee ingestion, classification, retention, retrieval, legal hold, and disposition processes.
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Review and optimize retention schedules and archival workflows.
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Ensure long-term preservation requirements are met across business units.
Architecture & Solution Design
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Design archive onboarding solutions for:
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SharePoint Online
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Microsoft Teams
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OneDrive
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Exchange Online
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Legacy File Shares
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Enterprise Applications
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Lead archive architecture reviews and modernization initiatives.
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Drive automation opportunities across archival operations.
Compliance & Legal Hold
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Define legal hold strategies and governance controls.
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Partner with Legal, Compliance, and Records Management teams.
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Ensure audit readiness and regulatory compliance.
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Support GxP validation and inspection activities.
Search & Retrieval
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Manage complex archive retrieval requests.
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Support investigations, legal discovery, and regulatory inspections.
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Ensure integrity and chain-of-custody requirements are maintained.
Vendor & Stakeholder Management
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Coordinate with OpenText and third-party vendors for critical issues.
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Lead root cause analysis for high-impact incidents.
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Participate in strategic roadmap planning and platform enhancements.
Continuous Service Improvement
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Implement automation and process optimization initiatives.
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Define KPIs, operational dashboards, and performance metrics.
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Drive reduction of archival failures and improve retrieval efficiency.
