Role Overview
We are seeking an experienced Team Leader to manage and mentor a dedicated team of 8-10 Education Counselors. You will be responsible for driving daily productivity, maximizing lead conversion for our distance education programs, and ensuring all monthly enrollment targets are consistently met or exceeded.
Key Responsibilities
- Team Management: Supervise, train, and motivate a team of 8-10 Education Counselors to ensure high daily call volumes and effective follow-ups.
- Target Achievement: Take ownership of the team’s overall monthly and quarterly admission targets.
- Lead Optimization: Monitor the quality of leads (from Meta Ads, direct inquiries, etc.) and guide the team on the best pitching strategies to maximize conversion rates.
- Reporting & Analytics: Maintain accurate daily, weekly, and monthly performance reports using spreadsheets and CRM platforms. Track key metrics including call time, lead-to-enrollment ratios, and follow-up adherence.
- Escalation Handling: Step in to handle complex student inquiries, overcome objections, and personally close high-value or difficult enrollments.
- Process Improvement: Work with management to refine WhatsApp automation flows and initial lead qualification steps to improve the team's efficiency.
Required Qualifications
- 3–5 years of experience in educational counseling, admissions, or EdTech sales, with at least 1–2 years in a team handling role.
- Proven track record of meeting direct student enrollment targets.
- Strong proficiency in managing data, CRM software, and performance tracking tools.
- Excellent communication, negotiation, and conflict-resolution skills.
Pay: ₹35,000.00 - ₹57,799.95 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
