Job Description - Benefits Operations Professional (India)
Location: Bengaluru
Summary
Responsible for administering employee benefits programs and statutory compliance processes. Ensures accurate transaction processing, payroll coordination, vendor management, and employee support in line with company policies and regulatory requirements.
Key Responsibilities
Benefits & Compliance Administration
Execute day-to-day administration of statutory and non-statutory benefits (PF, Gratuity, NPS, insurance, car scheme)- Manage statutory filings, contribution validation, and reconciliations
- Ensure compliance with regulatory requirements and adherence to timelines
- Maintain accurate records, documentation, and audit trails
Insurance & Employee Benefits
Administer enrollments, exits, and updates for insurance programs- Validate premium data and coordinate with payroll and insurers
- Support claim processing, query resolution, and escalation management
Payroll & Reconciliation
Provide monthly inputs for statutory deductions and benefit-related recoveries- Validate payroll outputs and perform reconciliations across systems, statutory portals, and vendor invoices
- Resolve discrepancies in coordination with Payroll and Finance
Vendor & Stakeholder Management
Coordinate with external vendors (insurers, leasing companies, trustees)- Monitor service delivery and ensure timely invoice processing and payments
- Collaborate with HR, Finance, Procurement, and other stakeholders
Reporting, Controls & Employee Support
Prepare operational reports, dashboards, and audit documentation- Support audits, compliance reviews, and internal controls
- Address employee queries and provide guidance on benefits policies and processes
- Identify opportunities for process improvements and automation
Systems & Data Management
Maintain accurate data in HRIS and benefits systems- Perform data validation, uploads, and system updates
- Support system enhancements and testing activities
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Key Skills & Competencies
Operating knowledge of statutory benefits and compliance- High attention to detail and data accuracy
- Reconciliation and analytical skills
- Stakeholder and vendor management
- Customer-focused approach with strong problem-solving ability
