The Area Officer is responsible for overseeing day-to-day operations of security and housekeeping services, ensuring efficient manpower deployment, service quality, and client satisfaction. The role involves coordinating with clients, managing staff performance, ensuring compliance with operational standards, and maintaining smooth facility operations through effective supervision and planning.
Key Responsibilities:
- Oversee end-to-end operations for facility management services, including security and housekeeping staff deployment across multiple sites
- Monitor daily operations through site supervision, inspections, and regular MIS reporting to ensure smooth service delivery
- Act as the primary point of contact for clients, ensuring effective coordination, timely communication, and quick resolution of operational issues
- Manage manpower requirements including recruitment, onboarding, training, deployment, and performance evaluation of staff
- Ensure high standards of service quality by implementing SOPs, conducting audits, and maintaining compliance with statutory and contractual requirements
- Prepare and manage duty rosters, shift schedules, attendance, leave records, and replacement planning to ensure uninterrupted services
- Conduct regular site visits to assess performance, discipline, grooming standards, and adherence to company policies
- Handle escalations related to staff behavior, service gaps, or client complaints and implement corrective actions
- Coordinate with HR, admin, and payroll teams for documentation, wage processing, and statutory compliance
- Support management in cost control, productivity improvement, and continuous operational improvements
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Application Question(s):
- What is your current salary ?
- How many years of experience do you have?
Work Location: In person
