Front office role for teena dental care
For Teenaa Dental Care, the front office executive is the first impression of the clinic. The role should focus on patient experience, smooth clinic operations, and increasing patient retention—not just answering calls. Modern dental clinics expect front office staff to handle appointments, patient communication, billing support, and coordination with dentists.
Front Office Executive – Teenaa Dental CarePosition
Front Office Executive / Patient Care Coordinator
Key Responsibilities1. Patient Reception
- Welcome every patient with a smile.
- Verify appointments and patient details.
- Guide new patients through registration.
- Maintain a clean and organized reception area.
2. Appointment Management
- Schedule appointments efficiently.
- Send reminders via WhatsApp and phone.
- Reschedule cancelled appointments.
- Coordinate with doctors to minimize waiting time.
3. Telephone & WhatsApp Handling
- Answer incoming calls professionally.
- Respond to WhatsApp enquiries.
- Explain clinic timings, services, and location.
- Handle patient queries politely.
4. Billing & Payment
- Generate invoices.
- Collect payments (Cash/UPI/Card).
- Maintain daily payment records.
- Issue receipts.
5. Patient Relationship Management
- Follow up after treatments.
- Remind patients about review visits.
- Wish patients on birthdays.
- Collect Google reviews after successful treatment.
- Encourage referrals.
6. Records Management
- Update patient records.
- Upload X-rays and treatment documents.
- Maintain confidentiality.
- Keep consent forms organized.
7. Clinic Coordination
- Coordinate with dentists and assistants.
- Inform doctors about patient arrival.
- Prepare patient files before consultation.
- Manage daily appointment flow.
8. Inventory Support
- Monitor front office stationery.
- Check availability of patient kits.
- Inform management about shortages.
9. Marketing Support
- Take patient testimonials (with consent).
- Share oral health awareness posts.
- Promote offers and preventive dental camps.
- Assist in social media engagement.
10. Emergency Handling
- Prioritize emergency patients.
- Inform doctors immediately.
- Calm anxious patients.
- Coordinate emergency appointments.
Daily Checklist
- Open clinic and reception
- Check appointment schedule
- Confirm appointments
- Welcome patients
- Maintain waiting area
- Process billing
- Follow-up calls
- Google review requests
- Update records
- Close daily cash and reports
Required Skills
- Excellent communication (Tamil & English)
- Pleasant personality
- Customer service orientation
- Basic computer knowledge
- MS Office & Google Sheets
- WhatsApp Business
- Multitasking ability
- Time management
- Professional appearance
- Positive attitude
Preferred Qualification
- Any Degree
- 1–2 years of front office/reception experience (healthcare preferred)
- Freshers with excellent communication can also be considered.
Timing
8.30 am to 1.00 pm
4.00 pm to 9.00 pm
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
