Position: Assistant Manager – US E-Commerce Logistics
Working Hours: 10:00 AM – 6:00 PM
Working Days: Monday to Friday (5 Days Working)
Location: Aerocity
Department: Operations / Logistics
Job Summary
We are looking for an experienced Assistant Manager – US E-Commerce Logistics to manage and oversee end-to-end logistics operations for US-based e-commerce customers. The ideal candidate should have strong expertise in international freight forwarding, US trade lanes, and e-commerce marketplace logistics, including Amazon, Walmart, and TikTok Shop sellers.
The candidate will be responsible for managing FCL, LCL, and Air Freight shipments, coordinating with customers, carriers, overseas agents, warehouses, and internal teams to ensure smooth shipment execution, timely delivery, and excellent customer satisfaction.
Key Responsibilities
- Manage complete logistics operations for US e-commerce customers from origin to final delivery.
- Handle shipments for major marketplaces including Amazon, Walmart, and TikTok Shop sellers while ensuring compliance with marketplace requirements.
- Coordinate and monitor FCL, LCL, and Air Freight shipments across US trade lanes.
- Manage shipment planning, booking, documentation, tracking, and delivery coordination.
- Communicate effectively with customers, overseas agents, shipping lines, airlines, warehouses, and internal stakeholders.
- Monitor shipment milestones and proactively resolve operational challenges.
- Ensure accuracy of shipping documents, customs paperwork, and compliance requirements.
- Follow customer SOPs and maintain high service standards.
- Identify process improvement opportunities to enhance operational efficiency.
- Lead, train, and support the operations team to achieve performance targets.
- Prepare operational reports, track KPIs, and provide performance updates to management.
- Manage key customer accounts and maintain strong client relationships.
Required Qualifications & Skills
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 5–7 years of experience in freight forwarding, 3PL, or international logistics operations.
- Strong experience handling US e-commerce logistics operations.
- Hands-on experience with Amazon, Walmart, and TikTok Shop seller logistics.
- Good knowledge of US Trade Lane operations including:
- Full Container Load (FCL)
- Less than Container Load (LCL)
- Air Freight
- Strong understanding of international shipping documentation and customs procedures.
- Excellent customer handling and communication skills.
- Strong team management and leadership abilities.
- Proficiency in Microsoft Office and logistics/freight forwarding systems.
- Ability to manage multiple shipments and priorities in a fast-paced environment.
Preferred Candidate Profile
- Experience working with international freight forwarding companies or 3PL organizations.
- Proven experience managing key customer accounts.
- Strong analytical and problem-solving skills.
- Ability to lead operations teams and improve workflow processes.
- Customer-oriented mindset with a focus on service excellence.
Compensation & Benefits
- Competitive salary package based on experience.
- Opportunity to work with global e-commerce logistics operations.
- Professional growth opportunities within the logistics and supply chain industry.
Pay: ₹800,000.00 - ₹1,200,000.00 per year
Work Location: In person
