Overall Purpose of the Job
We are looking for experienced Account Managers to deliver an exceptional brand and relationship experience for a portfolio of exclusive client base. This position focuses on personalized engagement, seamless service delivery, and proactive relationship management to drive loyalty and customer satisfaction.
Key Responsibilities
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Act as the primary point of contact for customers.
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Build strong relationships by understanding preferences and delivering tailored solutions.
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Coordinate travel itineraries, reservations, and lifestyle requests.
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Stay informed on market trends to provide relevant recommendations.
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Collaborate with internal teams to ensure seamless execution of client requests.
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Drive engagement through proactive communication and service strategies.
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Fulfill client requests via phone, email, and chat.
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Exercise judgment and discretion when serving as primary contact.
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Provide accurate and timely information regarding requests.
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Apply service standards when fulfilling requests.
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Communicate responses clearly and professionally.
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Apply client and organizational policies when interacting with customers.
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Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability.
Job Profile
Requirements
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Experience in travel, airlines, customer service, hospitality, or lifestyle.
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Strong knowledge of travel industry systems.
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Excellent written and verbal communication skills.
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Highly organized and able to manage multiple priorities.
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Strong problem solving skills.
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Proficiency in Microsoft Office and research tools.
Qualifications
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Minimum 8 years experience in a client facing servicing role.
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Bachelor’s degree or equivalent experience preferred.
