Job Description: Inbound Travel Consultant
Company: Evergo Tours
About Evergo Tours
Evergo Tours is a growing international travel company focused on providing reliable and personalized travel solutions to clients across different destinations. We aim to make travel planning simple and convenient by offering professional assistance with itineraries, travel arrangements, accommodation, transportation, and other tourism-related services.
As part of our continued growth, we are looking for a customer-focused and sales-oriented Inbound Travel Consultant to join our team and assist customers with their travel requirements while delivering an excellent end-to-end travel experience.
Position Overview
The Inbound Travel Consultant will be responsible for handling incoming travel enquiries, understanding customer requirements, preparing suitable travel plans, providing quotations, coordinating bookings, and converting enquiries into confirmed travel arrangements.
The ideal candidate should have a good understanding of travel products and destinations, excellent communication skills, strong customer-handling abilities, and a genuine interest in the travel and tourism industry.
The candidate should be comfortable communicating with customers through phone calls, WhatsApp, email, and other digital communication channels, while maintaining professional and timely follow-up throughout the booking process.
Key Responsibilities
- Handle incoming enquiries from customers regarding domestic and international travel requirements.
- Understand customer preferences, travel dates, budgets, destinations, and other specific requirements.
- Recommend suitable destinations, travel packages, itineraries, and services based on customer needs.
- Prepare customized travel itineraries and quotations according to client requirements.
- Explain package inclusions, exclusions, pricing, terms, travel conditions, and other relevant details clearly to customers.
- Follow up with enquiries and prospective customers through calls, WhatsApp, email, and other communication channels.
- Convert qualified travel enquiries into confirmed bookings and achieve assigned sales targets.
- Coordinate reservations for flights, hotels, transfers, sightseeing, activities, tours, and other travel services.
- Coordinate with suppliers, hotels, airlines, transport providers, tour operators, and other service partners when required.
- Assist customers with travel documentation and provide general guidance regarding required travel documents.
- Maintain accurate records of customer enquiries, quotations, follow-ups, bookings, payments, and confirmations.
- Ensure all customer information and booking details are properly updated in the company's systems.
- Provide timely updates to customers regarding booking confirmations, itinerary changes, cancellations, or other travel-related matters.
- Handle customer questions and concerns professionally and provide appropriate solutions.
- Build strong relationships with customers to encourage repeat bookings, referrals, and long-term business.
- Stay updated on travel destinations, packages, hotel offerings, airline routes, travel trends, and seasonal promotions.
- Monitor competitor packages and pricing to identify opportunities for improving travel products and sales.
- Coordinate with the internal operations and sales teams to ensure smooth execution of confirmed bookings.
- Maintain high standards of customer service throughout the complete travel booking cycle.
- Prepare regular reports on enquiries, conversions, bookings, sales, and follow-up activities.
Requirements
- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, Marketing, or a related field.
- 1–3 years of experience in travel consultancy, travel sales, tour operations, reservations, or a similar role.
- Candidates with relevant experience in inbound tourism, international travel, tour packages, or travel agencies will be preferred.
- Strong knowledge of travel products, destinations, and tourism services.
- Excellent verbal and written communication skills.
- Strong customer service, negotiation, and convincing abilities.
- Ability to understand customer requirements and recommend suitable travel solutions.
- Strong sales orientation with the ability to achieve individual and team targets.
- Good follow-up skills and the ability to convert enquiries into bookings.
- Comfortable communicating with customers through telephone, WhatsApp, email, and other online platforms.
- Good computer skills and familiarity with MS Office or Google Workspace.
- Ability to manage multiple enquiries and bookings while maintaining accuracy.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as coordinate effectively with a team.
Preferred Skills
- Practical knowledge of international and domestic travel arrangements.
- Experience preparing customized itineraries and travel quotations.
- Knowledge of flight and hotel booking procedures.
- Familiarity with GDS, OTA platforms, travel CRM systems, or booking software is an added advantage.
- Knowledge of visa requirements and travel documentation is an advantage.
- Experience handling B2C travel enquiries and customer conversions.
- Knowledge of popular international destinations and tourism packages.
- Strong negotiation and sales closing skills.
- Ability to build long-term customer relationships and generate repeat business.
- Previous experience handling international clients will be an added advantage.
Key Qualities
We are looking for someone who is customer-focused, enthusiastic, organized, persuasive, and passionate about travel.
The ideal candidate should be able to understand customer needs, recommend the right travel solutions, respond quickly to enquiries, and take ownership of the booking process from the initial enquiry through confirmation.
A positive attitude, willingness to learn, strong follow-up ability, and commitment to achieving sales targets will be highly valued.
Job Type: Full-time, Permanent
Work Location: Evergo Tours Office, Parammal, Ramanattukara
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
