Location: Kolkata, Ballygunge (Hazra)
Experience:
- 2–4 years of experience in Back Office, Order Processing, Logistics Coordination, Customer Support, or Operations.
Industry: Apparel / Garment / Fashion / E-commerce
Joining : As soon as possible
Job Summary
We are looking for a detail-oriented Back Office Executive to manage order processing, logistics coordination, customer communication, dashboard operations, and data management for our apparel business. The ideal candidate should have strong knowledge of Google Sheets, MS Excel, and excellent English communication skills.
Key ResponsibilitiesOrder Processing
- Process customer orders accurately and ensure timely execution.
- Verify order details and coordinate with internal teams.
- Track order status and resolve processing issues.
Logistics Coordination
- Coordinate with courier partners and logistics providers for timely dispatch and delivery.
- Monitor shipments and update delivery status.
- Resolve logistics-related queries and delays.
Dashboard & Data Management
- Operate and update online dashboards with order, inventory, and dispatch details.
- Maintain accurate records using Google Sheets and MS Excel.
- Prepare daily, weekly, and monthly MIS reports.
Customer Interaction
- Communicate with customers via email and phone regarding order status, dispatch updates, and delivery queries.
- Handle customer concerns professionally and ensure prompt resolution.
- Maintain excellent customer service standards.
Administrative Support
- Coordinate with the warehouse, sales, and operations teams.
- Maintain documentation related to orders, dispatches, and inventory.
- Ensure accuracy in data entry and reporting.
EligibilityQualification
- Graduate in any discipline.
Experience
- Experience in the Apparel, Garment, Fashion, Retail, or E-commerce industry will be preferred.
Required Skills
- Order Processing
- Logistics Coordination
- Dashboard Management
- Google Sheets
- MS Excel (VLOOKUP, Pivot Tables preferred)
- Data Entry & MIS Reporting
- Customer Service
- Good English Communication (Written & Verbal)
- Attention to Detail
- Time Management
Preferred Industry
- Apparel
- Garment Manufacturing
- Fashion
- E-commerce
- Retail
- Textile
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Ballygunge, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Current Salary and Notice Period ?
Education:
Experience:
- Back Office: 3 years (Preferred)
- google sheets: 3 years (Preferred)
- Microsoft Excel: 3 years (Preferred)
- dashboard operations: 3 years (Preferred)
- logistics coordination: 3 years (Preferred)
- Apparel, Garment, Fashion, Retail, or E-commerce: 1 year (Preferred)
- Order Processing & Logistics: 3 years (Preferred)
Location:
- Ballygunge, Kolkata, West Bengal (Preferred)
Work Location: In person
