Role Summary
The Sales Manager is responsible for driving the club’s membership growth by leading the sales department, optimizing conversion systems, and delivering exceptional customer experiences. This role requires a balance of strategic leadership and on-ground execution, ensuring that the club consistently meets its membership and revenue targets while maintaining KGG’s premium brand standards.
Key Responsibilities
1. Sales Leadership & Team Development
Lead, train, and mentor the Sales Executives and Front Desk team to achieve daily, weekly, and monthly revenue goals.
Conduct daily sales meetings and periodic training to enhance sales skills, objection handling, and consultation quality.
Ensure all team members adhere to the KGG sales process from lead capture to final sale and handover.
Set clear key performance indicators (KPIs) for the team and track performance through structured reviews.
2. Sales Operations & Conversion Management
Own and drive the membership joining and revenue targets of the club.
Oversee complete lead lifecycle from enquiry to closure across walk-ins, calls, WhatsApp, and digital leads.
Ensure optimal CRM discipline by maintaining accurate and real-time updates of all leads, appointments, and sales status.
Develop and execute in-house promotional strategies, corporate partnerships, and member referral programs.
3. Member Experience & Brand Representation
Ensure that every prospective member experiences a premium consultation and facility tour aligned with KGG service expectations.
Monitor front-desk interactions and guide the team to deliver an exceptional first impression at all times.
Collaborate closely with the Fitness Manager to ensure smooth onboarding into personal training programs.
4. Reporting & Cross-Functional Coordination
Track daily and weekly sales reports including pipeline health, closures, and revenue forecasts.
Coordinate with marketing for campaign execution and lead quality feedback.
Work with the General Manager to align sales performance with overall club goals and operational delivery.
Key Requirements
Experience & Tenure
2–4 years of experience in fitness, hospitality, or premium retail sales, including team management.
Proven track record of sales target achievement and leadership success.
Core Skills
Excellent communication, negotiation, and presentation abilities.
Strong leadership and motivational skills to drive high-performing teams.
Analytical mindset with focus on data-driven decisions and CRM discipline.
Professional, high-energy attitude that reflects the KGG brand culture.
Compensation Structure
Fixed monthly salary.
Sales incentives.
Additional performance bonus for achieving monthly membership revenue targets.
Pay: From ₹25,000.00 per month
Work Location: In person
