Front Office Executive
Job Description
During the pre-launch and launch phase of the hotel, he/she will help in establishing and implementing procedures and service standards as defined by the company. The objective is to ensure a smooth transition from the project phase to a fully functioning hotel, which will require the individual to implement systems set-up for the Front Office.
The associate, being at direct customer interface points, will be the face of the company for most guests. His/her job responsibilities will include the following:
- Guest Service:
- In the telephone operator role:
- Guest arrivals co-ordination:
- Reception activity:
- Taking guest check-outs:
- Co-ordinating with other functional departments for smooth operation of hotel
- Keep track of guest bills and answering guest queries regarding billing issues with the supporting
- Attending to walk-in visitors by providing information regarding services provided by the hotel and rates charged for the services
- Keeping track of hotel car keys and guest car keys standing at the porch
- Cash, Credit Card, Foreign Currency and Bill to Company settlement of guests checking out and foreign currency money exchange for in house guests
- Maintaining an accurate and up-to-date guest profile database.
- Maintaining confidentiality of all guests, company information and records
- Ensuring all guest feedback and requests are recorded
- Maintaining hotel/statutory records as required
- Creating GSTS comparative report
- Maintain hot logs & cold log
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Education:
Work Location: In person
