Introduction:
Relevant Experience: 10 Yrs. to 12 Yrs.
Qualifications and Skills:
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Bachelor’s degree in a relevant field.
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Proven experience as a Project Manager in a product company or software development environment, preferred IT Service Management, IT Asset Management
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Strong knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid)
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Delivery experience in implementation AI projects
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Good Understanding of ITIL
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Strong written and verbal communication skills
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Excellent knowledge of Microsoft office tools
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Proficiency in project management tools (e.g., Microsoft Project, Jira etc.)
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Project Management Certifications such as PMI-PMP, PMI-ACP, CSM or PRINCE2.
Job Description:
Key Responsibilities:
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Project Planning and Execution:
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Define project scope, objectives, and deliverables in collaboration with stakeholders as per Scope of Work.
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Develop detailed project plans, timelines.
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Monitor and track progress, ensuring timely completion of milestones.
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Take full accountability for the successful end-to-end implementation of projects.
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Ensure project closure, including obtaining sign-off, within the defined timeline
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Monitor overall progress, resource utilization and initiate corrective actions as and when required.
Managing Customer Satisfaction (CSAT) Score-
Consistently work towards maintaining and improving the CSAT score by delivering quality results and fostering positive customer relationships.
Stakeholder Communication:
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Act as the primary point of contact for all project-related matters.
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Regularly update stakeholders on project progress, risks, and deliverables.
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Risk and Issue Management:
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Identify potential risks and develop mitigation strategies.
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Address issues promptly to minimize impact on project timelines and quality.
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Smooth Handover to Support Teams
Ensure a seamless transition of projects to support teams with complete documentation and training.
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Operational Hygiene
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Conduct regular reviews to maintain high standards of operational hygiene, including:Daily Tracker, Weekly Status Reports, Management reviews etc.
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Training schedules.
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Timesheet compliance and effort tracking.
