Job Title:
Area Service Manager
Job Code:
/Area Service Manager/L3
Reports to:
Divisional Manager, Service - UB
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.
2. REPORTING RELATIONSHIPS
Reporting to
Direct Reports
Divisional Manager (Service - Urbanite)
NIL
3. INTERACTION WITH STAKEHOLDERS
Direct
Service Training team
Service Support team
- Sales team - Spares team
Plant team
R&D team
Network Development teamDealerships
BAFL, Other financers
Educational Qualifications
Essential: Any graduate from a premier institute.
Desired: B.E./B. Tech. in Electrical/ Electronics Engineering
Industry Specification
Preferably Automotive - 2W/3W/4W
Technical/ Functional
Deep Understanding of service processes.
Dealership Management
- Product Knowledge - Competition Tracking
Product Quality
Negotiation and Conflict Resolution
Behavioural
Continuously raise the bar
Ensure results with speed
Meet customer expectations
Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel 'Manpower'
Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.
Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
