Key Result Areas
Supporting Actions
Application Uptime & Reliability
Maintain 99% uptime for non-core applications- Daily health checks, proactive alerting
- Zero unplanned outages
Batch (EOD/BOD) & Scheduler Management
98% successful EOD/BOD jobs- Publish job status reports
- Reduce batch failures by 20% YoY
Incident & Problem Management
95% incidents resolved within SLA- MTTR reduction by 20%
- Zero repeat incidents through preventive actions
DR / BCP Readiness
100% DR drill success- Errorfree switchover/fallback
- DR documentation updated quarterly
API/Gateway Performance
API gateway success rate >98%- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry
Team Leadership & Stakeholder Management
Daily task allocation & monitoring- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction ( 4.3/5)
Release Readiness & Change Governance
100% pre/postdeployment validations- Change success rate 98%
- CAB / documentation compliance
