TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
What we are looking for
Role:Service Desk
Location: Mumbai
Exp: 3-6 yrs
Must have:
- Technical and system expertise: Networking, Active Directory, DNS
- Proven customer support experience via phone, remote tools, and ticketing systems
- Excellent analytical, communication, written, verbal, and presentation skills
- Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
- Time management, teamwork, and collaboration across cross-functional teams
- Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
- Ownership to monitor issues start-to-resolution and escalate per matrix
Good to have:
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
