Job Purpose
The Senior Manager - Operations is responsible for planning, managing, and optimizing end-to-end warehouse operations to ensure efficient inventory management, timely order fulfillment, cost control, compliance, and operational excellence. The role focuses on improving productivity, maintaining high safety standards, and leading warehouse teams to achieve business objectives.
Key Responsibilities
- Lead and manage overall warehouse operations, including receiving, storage, inventory management, dispatch, and returns.
- Develop and implement warehouse strategies to improve operational efficiency and reduce costs.
- Ensure timely and accurate inbound and outbound movement of materials.
- Maintain inventory accuracy through regular cycle counts and physical stock verification.
- Monitor warehouse KPIs such as inventory accuracy, order fulfillment, productivity, dispatch turnaround time, and customer service levels.
- Ensure compliance with company policies, SOPs, statutory requirements, and safety standards.
- Optimize warehouse space utilization and material handling processes.
- Implement Lean, 5S, Kaizen, and continuous improvement initiatives.
- Coordinate with Procurement, Production, Sales, Logistics, and Customer Service teams to ensure seamless operations.
- Manage third-party logistics (3PL) partners and warehouse service providers.
- Oversee warehouse budgeting, cost control, and resource planning.
- Ensure proper maintenance of warehouse equipment, racking systems, and infrastructure.
- Lead investigations into inventory discrepancies and implement corrective actions.
- Prepare and present MIS reports and operational dashboards to senior management.
- Drive digital initiatives, including Warehouse Management Systems (WMS), ERP, barcode, and RFID implementation.
- Develop contingency plans for business continuity and risk management.
People Management
- Lead, mentor, and develop warehouse managers, supervisors, and operational staff.
- Conduct performance appraisals and identify training and development needs.
- Build a high-performance and safety-focused work culture.
- Manage manpower planning, shift scheduling, and workforce productivity.
- Drive employee engagement and ensure adherence to disciplinary procedures.
Compliance & Safety
- Ensure compliance with statutory regulations, EHS guidelines, and company policies.
- Conduct regular safety audits and risk assessments.
- Ensure proper storage and handling of materials as per industry standards.
- Coordinate internal and external audits and ensure timely closure of observations.
Key Performance Indicators (KPIs)
- Inventory Accuracy (%)
- Order Fulfillment Accuracy
- On-Time Dispatch (%)
- Warehouse Productivity
- Storage Space Utilization
- Cost per Order/Cost per Unit Handled
- Stock Loss/Shrinkage
- Customer Complaint Resolution
- Safety Compliance and Zero Lost-Time Incidents
- Team Productivity and Employee Retention
Qualifications
- Bachelor's Degree in Supply Chain Management, Logistics, Operations Management, Engineering, or Commerce.
- MBA/Postgraduate qualification in Supply Chain or Operations Management is preferred.
Experience
- 10–15 years of progressive experience in warehouse and logistics operations.
- Minimum 5 years in a managerial leadership role overseeing large warehouse operations.
- Experience in FMCG, Manufacturing, E-commerce, Retail, Logistics, or 3PL environments is preferred.
Technical Skills
- Warehouse Management System (WMS)
- ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
- Advanced Microsoft Excel and MIS reporting
- Inventory Control and Cycle Counting
- Lean Manufacturing, Six Sigma, and 5S
- Warehouse Automation and Material Handling Equipment
- Budgeting and Cost Control
Behavioral Competencies
- Strong leadership and team management
- Strategic planning and decision-making
- Analytical and problem-solving skills
- Excellent communication and stakeholder management
- Negotiation and vendor management
- Customer-focused approach
- Time management and organizational skills
- Adaptability and change management
Working Conditions
- Ability to work in warehouse and distribution environments.
- Willingness to travel to warehouses and customer locations, as required.
- Availability to support operations during emergencies, audits, or peak business periods.
This job description is suitable for organizations managing medium to large warehouses and can be customized further based on industry-specific requirements (FMCG, pharmaceuticals, manufacturing, logistics, or e-commerce).
Pay: ₹500,000.31 - ₹550,383.44 per year
Benefits:
Work Location: In person
