Job Title: Operations Executive
Location: Kinfra Techno Industrial Park, Kakkanchery, Kozhikode
Job Type: Full-Time, On-Site
About the Role:
We are looking for a proactive and detail-oriented Operations Executive to join our growing team. The ideal candidate will be responsible for the smooth and efficient execution of day-to-day operations, ensuring a seamless experience for guests, vendors, and internal teams. This role involves managing reservations, coordinating with property partners, tracking operational metrics, and supporting cross-functional teams.
Key Responsibilities:
- Manage reservations and bookings across platforms such as Season, Djubo, and others.
- Oversee check-in/check-out operations, verify daily lists, and share with relevant departments.
- Handle last-minute changes and ensure timely guest coordination.
- Coordinate with property owners regarding payments, settlements, and guest verifications.
- Upload payment proofs, monitor pending check-outs, and ensure payment reconciliation.
- Maintain up-to-date operational sheets (e.g., pending check-ins, balance payments, etc.).
- Prepare and present daily, weekly, and monthly operational and sales reports.
- Ensure all operations comply with internal processes; escalate issues when necessary.
- Collaborate effectively with the Sales, Revenue, Reservations, Supply, and Accounts teams.
- Train and support new team members on tools, platforms, and operational workflows.
Qualifications:
- 0–1 years of experience in operations, preferably in the travel or tourism industry.
- A Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Familiarity with hospitality platforms and operations is a plus.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Excellent communication skills—both written and verbal.
- Strong analytical thinking and operational problem-solving capabilities.
- High level of attention to detail and ability to multitask effectively.
- Ability to work under pressure and meet tight deadlines.
- A self-motivated team player with a proactive attitude.
Job Type: Full-time
Pay: ₹17,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Calicut, Kerala (Calicut): Reliably commute or planning to relocate before starting work (Required)
Experience:
- Operations: 1 year (Preferred)
Work Location: In person
