Pune, Maharashtra
Job Summary
Salesforce Administrator (Junior) to join our India-based Application Operation team .
This role focuses on supporting stable Salesforce operations (incl. user mgmt.), handling incidents and service requests, and contributing to continuous improvements of Salesforce solutions in an international environment.
Key Responsibilities
Support end-to-end business operations (L2/L3 support) for Salesforce CRM processes
Analyze and resolve incidents, service requests, and basic problems
Assist in monitoring integration with enterprise systems (e.g., SAP)
Ensure proper documentation of solutions, test cases, and configurations
Assist in testing activities (UAT, regression testing)
Collaborate with developers and senior administrators
Assist in integrations with external systems and APIs
Support Single Sign-On (SSO) setup and troubleshooting
Work with Identity Providers (IdP) such as Azure AD / Okta
Monitor system performance and ensure data security compliance
Collaborate with IT and Security teams on access control and security policies [admin.salesforce.com]
Work with and collaborate with integration of Email / Outlook Services ( Microsoft ) into Salesforce ( Einstein Activity Capture is a plus
Skill Requirements
3 years of experience as a Salesforce Administrator or in a similar role
Basic knowledge of Salesforce Sales Cloud and/or Service Cloud
Experience with Salesforce configuration (declarative tools)
Basic understanding of integration concepts (APIs, data flows)
Exposure to ERP integration (e.g., SAP) is a plus
Salesforce Administrator certification (ADM 201) is desirable
Understanding of authentication mechanisms (SSO, OAuth, SAML)
Experience with Identity Providers (IdP) (e.g., Azure AD, Okta)
Basic network knowledge (DNS, HTTP, APIs)
Awareness of IT security concepts (access control, MFA, encryption)
Other Requirements
Attention to detail and willingness to learn
Structured and reliable working style
Good communication skills
Customer-oriented mindset
Ability to work in SLA-driven environments
Security & compliance awareness
Identity & access management (SSO, IdP)
Integration knowledge
Interest in security, identity management, and system integration
Familiarity with integrations (REST APIs, middleware)
Tools & Systems Experience
Salesforce (Sales / Service Cloud)
SAP systems (basic understanding, integration context)
ServiceNow (SNOW) or similar ticketing tool
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