Roles & Responsibilities:
- Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder
information in ERP systems.
- Manage spare-parts enquiries, prepare quotations, and process orders in the ERP system, coordinate stock
availability, lead times, shipment, and delivery follow-ups.
- Support end-to-end commercial administration of service jobs, including quotation and approval processing,
service order management, validation of labour and parts consumption, and billing readiness.
- Administer warranty claims by handling claim registration, policy checks, coordination with Quality and
Service teams, and managing replacement/return workflows and credit note issuance.
- Respond to customer service commercial queries related to pricing, freight or express charges, documentation,
and invoice clarifications.
- Maintain accurate documentation, trackers, and KPI reports while ensuring adherence to internal processes
and compliance standards.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Shweta Chakrawarti.
One Passion. Many Opportunities.
