As the Guest Relations Manager at Koala, you will play a pivotal role in ensuring our guests' satisfaction and enhancing the reputation of the Koala brand. This position requires exceptional communication skills, a keen eye for detail in hospitality services, and the ability to manage guest interactions with professionalism and efficiency. Your responsibilities will include overseeing guest check-in and check-out processes, providing concierge services, and maintaining high standards of hygiene and guest satisfaction throughout their stay.
Duties & Responsibilities:
Koala Concierge cum Auditor:
- Ensure seamless hospitality experiences for Koala guests during check-in and check-out.
- Communicate effectively with guests to educate them about Koala's services and offerings.
- Coordinate concierge services to enhance guest experience.
- Conduct audits, and manage pre-arrival checklists and on-ground branding placements.
- Provide day-to-day administrative support for viewings, meetings, and gifting activities.
- Manage databases and generate reports as required.
Skills Required:
- Excellent communication skills in English.
- Demonstrated ability to maintain high standards of hygiene and allied services.
- Strong organizational and systematic approach to work.
- Patient, energetic, and open-minded demeanor.
- Well-presented, polite, and tactful in handling guest interactions.
- Ability to handle complaints calmly and effectively.
- Exceptional people-handling skills with a focus on guest satisfaction.
- Training staff for guest handling.
Educational Qualifications:
- Degree in Hospitality Management or a related field.
Prior Work Experience:
- Minimum of 4 years working in hotels or similar settings, focusing on managing front desk operations, guest services, and assisting guests with special requests.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Experience:
- total work: 3 years (Preferred)
Work Location: In person
