A Retail Sales Staff member is responsible for assisting customers, promoting products, and ensuring a positive shopping experience while helping the store achieve its sales goals.
Job Title
Retail Sales Staff
Job Summary
The Retail Sales Staff is responsible for greeting customers, understanding their needs, recommending products, processing sales transactions, and maintaining the store's appearance. The role requires excellent customer service, communication, and teamwork skills.
Key Responsibilities
- Welcome and assist customers in a friendly and professional manner.
- Understand customer needs and recommend suitable products.
- Achieve individual and team sales targets.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Handle cash, credit card, and digital payments.
- Maintain product displays and ensure shelves are well-stocked and organized.
- Monitor inventory levels and report low stock to supervisors.
- Assist with receiving, unpacking, and arranging merchandise.
- Handle customer inquiries, complaints, and product returns according to company policies.
- Keep the store clean, organized, and visually appealing.
- Stay informed about product features, promotions, and pricing.
- Follow company policies, safety procedures, and loss prevention guidelines.
Qualifications
- High school diploma or equivalent (preferred).
- Previous retail or customer service experience is an advantage.
- Basic computer and POS system knowledge.
- Good communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work flexible hours, including weekends and holidays.
- Physically able to stand for extended periods and lift light to moderate loads.
Skills and Competencies
- Customer service excellence
- Sales and persuasion
- Communication and interpersonal skills
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Cash handling and basic math skills
- Product knowledge
- Adaptability and reliability
Key Performance Indicators (KPIs)
- Sales target achievement
- Customer satisfaction
- Conversion rate (customers served to sales made)
- Average transaction value
- Accuracy of cash handling and transactions
- Store cleanliness and merchandising standards
- Attendance and punctuality
Working Conditions
- Retail store environment.
- Requires prolonged standing and walking.
- May involve lifting merchandise and stocking shelves.
- Flexible shifts, including evenings, weekends, and public holidays.
Reporting To
Store Manager or HR
Pay: From ₹10,000.00 per month
Work Location: In person
