Manage daily IT operations, cloud systems, network security, and end-user support across UAE and India offices. Serve as the primary IT focal point for both locations while coordinating with external vendors and onsite technical support teams.
Key Responsibilities
- User Support & Onboarding: Provide remote IT helpdesk support to staff in the UAE and India. Configure laptops, set up user accounts, troubleshoot hardware/software issues, and manage employee onboarding/offboarding workflows.
- Microsoft 365 Administration: Oversee M365 user accounts, licenses, shared mailboxes, Teams, SharePoint permissions, and email security settings.
- Network & Cybersecurity: Maintain FortiGate firewalls, office Wi-Fi, anti-virus protections, and secure VPN connections between the UAE and India offices.
- Data Backups & Recovery: Monitor automated backups (Veeam) regularly and ensure data restoration procedures are operational and compliant with policy.
- Office Technology: Manage office IT infrastructure, including printers, IP telephony, CCTV, and access control systems.
- Asset & Vendor Management: Maintain accurate IT asset logs, track software license lifecycle/renewals, and coordinate with regional internet service providers and tech vendors.
Candidate Profile
- Education: Degree or Diploma in IT, Computer Applications, or a related field.
- Experience: 5 to 8 years of hands-on experience in IT system administration, including remote support for multi-office operations.
- Core Skills: Microsoft 365, Active Directory, FortiGate Firewall, VPN setup, Veeam Backup, Windows Server, and IT helpdesk management.
- Preferred Certifications: Microsoft 365 Administrator, Azure Administrator, Fortinet (NSE), or ITIL Foundation.
- Key Attributes: Self-directed worker, strong diagnostic/problem-solving capability, clear communication skills, and effective vendor management.
Pay: Up to ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
