job description about team leader/car sales Job Description – Team Leader (Car Sales)Position
Team Leader – Car Sales
Department
Sales Department
Reporting To
Sales Manager / General Manager – Sales
Job Summary
The Team Leader – Car Sales is responsible for handling the sales team, achieving monthly sales targets, generating leads, maintaining customer relationships, and ensuring smooth showroom and field sales operations. The role includes team management, customer handling, reporting, and coordination with finance, insurance, CRM, and delivery departments.
Key Responsibilities
- Lead and motivate the car sales team to achieve sales targets.
- Monitor daily enquiry handling and follow-up activities.
- Ensure proper customer greeting, product presentation, and test drive management.
- Generate retail and corporate sales leads.
- Support team members in closing deals and negotiations.
- Maintain showroom discipline and customer satisfaction standards.
- Coordinate with finance, insurance, accessories, and registration departments for smooth vehicle delivery.
- Prepare daily, weekly, and monthly sales reports.
- Monitor market trends, competitor activities, and pricing strategies.
- Ensure proper use of CRM and customer database management.
- Conduct team meetings and product knowledge training sessions.
- Plan local marketing activities, canopy activities, and lead generation campaigns.
- Ensure achievement of enquiry, booking, retail, exchange, and finance targets.
- Handle escalated customer complaints professionally.
- Maintain coordination with OEM and dealership management.
Required Skills
- Strong leadership and communication skills.
- Good negotiation and customer handling ability.
- Knowledge of automobile sales process and CRM systems.
- Team management and target-oriented approach.
- Problem-solving and decision-making skills.
- Good reporting and analytical skills.
Qualification
- Graduate in any discipline.
- MBA in Sales/Marketing preferred.
Experience
- 3 to 6 years experience in automobile sales.
- Minimum 1 to 2 years experience in team handling preferred.
Key Performance Indicators (KPIs)
- Monthly retail sales achievement.
- Team productivity.
- Conversion ratio.
- Finance and insurance penetration.
- Customer satisfaction score (CSI).
- Enquiry to retail conversion.
- Exchange and accessories target achievement
Pay: ₹14,469.45 - ₹30,000.00 per month
Work Location: In person
