Overview:
The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects.
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This position will be responsible for successful migration of specified roles into GCC
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They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live
Responsibilities:
Doing the following for their specific projects, under supervision of Transitions Manager
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Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
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Provide feedback to TM/s on service design & solution documentation
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Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)
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Collaborate with TM/s and local site management
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Monitoring and reporting on transition progress
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Resolving transitions issues, document risks and create mitigation plans
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Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders
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Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)
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Ensure correct application of transition methodology to each transition being managed by the TC
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Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion
Qualifications:
- Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills
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Excellent communication (written and oral) and interpersonal skills
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Proven ability to manage change in a fluid, dynamic and evolving environment
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Track record of excellent project execution / delivery preferred
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Understanding of metrics, process improvements, lean and six sigma would be helpful
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Proficient with MS Office – MS Excel and MS Power point in particular
