Company Description
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Requirements
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Experience: 4+ Years
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Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF).
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Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module.
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Experience in testing through ServiceNow platform upgrades and releases.
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Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies.
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Strong understanding of Test Management and Defect Management processes.
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Good understanding of REST and SOAP APIs, including API testing and automation.
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Experience working in Agile development environments.
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Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.
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Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.
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Strong analytical and problem-solving skills with attention to detail.
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Excellent verbal and written communication skills.
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Ability to collaborate effectively with cross-functional teams and stakeholders.
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ServiceNow CSA (Certified System Administrator) certification is mandatory.
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Automated Test Framework (ATF) Micro-Certification is mandatory.
Responsibilities
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Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).
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Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.
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Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.
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Execute manual and automated test cases and document test results accurately.
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Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.
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Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.
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Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.
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Support validation and testing activities during ServiceNow platform upgrades and releases.
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Identify, log, track, and manage defects through their lifecycle until closure.
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Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.
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Validate REST and SOAP API integrations and support API automation testing activities.
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Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.
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Provide testing status updates, metrics, and reports to project stakeholders.
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Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
