Chennai, Tamil Nadu
Job Summary
- Serve as a single POC for Fuji Films Team to drive initiatives, support governance activities for the program and help resolve escalations/issues.
- Be responsible for day-to-day activities and performance of the team members
- Provide feedback on a regular basis and work with the TL, QA to build action plan, if required
- Ensure performance results are in accordance with SLA's, key measures and the operating plans.
- Collaborative with Team Leads, on-site liaison and service management team to improve procedures to deliver high quality services.
- Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.
- Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.
- Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate.
Key Responsibilities
- Serve as a single POC for Fuji Films Team to drive initiatives, support governance activities for the program and help resolve escalations/issues.
- Be responsible for day-to-day activities and performance of the team members
- Provide feedback on a regular basis and work with the TL, QA to build action plan, if required
- Ensure performance results are in accordance with SLA's, key measures and the operating plans.
- Collaborative with Team Leads, on-site liaison and service management team to improve procedures to deliver high quality services.
- Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.
- Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.
- Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate.
Skill Requirements
- Experience in working in Customer Service and Technical support environment
- Creative problem-solving and analytical skills
- Good comprehension skills
- Understand and be able to implement performance improvement methodologies
- Excellent oral and written communication skills
- Good Analytical and Logical thinking skills
- Proficient in Operations
- Should possess previous experience in managing day-to-day deliverables of the team
- Interact with client on regular basis for reporting and performance of SLAs
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