Oversees all property operations during the overnight shift. Act as the primary manager on duty, managing late check-ins, supervising night staff, handling financial audits, and ensuring facility safety and security.
Core Responsibilities
- Operations Oversight: Manage front desk activities, late arrivals, and early departures.
- Staff Supervision: Lead, brief, and support overnight team members across departments.
- Financial Auditing: Oversee or perform the night audit, balancing daily transactions and revenue reports.
- Guest Relations: Resolve complaints, manage special requests, and ensure high service standards.
- Safety & Security: Conduct security checks, enforce safety rules, and handle overnight emergencies.
- Department Coordination: Communicate with housekeeping, maintenance, and security teams for smooth handover to the day shift.
Key Requirements
- Experience: Background in hospitality, retail, or facility management.
- Skills: Strong leadership, problem-solving under pressure, and basic accounting.
- Software: Familiarity with property management systems or point-of-sale software.
- Availability: Ability to work regular overnight shifts, weekends, and holidays.
- Previous Front Office experience in supervisory/management capacity in a luxury property required
- High School diploma, general education degree or international equivalent required.
- College degree preferred.
- Proficient in English
- An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel)
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
