Role: Delivery Excellence Partner (DERM)
Skill: Finance and Accounts
Experience: 8 years to 15 years
Location: Noida
Shift Timing: 24x7 (Should be open to work in all shifts)
Education:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation and/or masters in finance & accounts stream - MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes.
Must Have:
- BPO exposure in process improvement and Quality.
- Lean Six Sigma Green Belt Certified and experience in driving LSS/ Process Improvement projects.
Good-to-Have:
- Black Belt /Master Black Belt certified
- Exposure to finance & Accounting domain on process improvements & quality deployment.
- Experience in RPA /Agentic AI deployments.
- Exposure to CMMi/ISO certifications.
The purpose of the job or role:
- To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
- To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives.
- To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices.
- To drive business process improvements leveraging Lean Six Sigma.
Primary Responsibilities:
- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
- Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.
Critical Success Factors:
- Excellent communication and presentation skills.
- An eye for detail, analytical and data oriented with logical problem solving approach.
- Client and Stakeholder management skills.
- Program management skills – soft skills & networking.
- Assertive & self driven with an attitude of challenging the status quo.
- Ambitious or Goal oriented with a will to make it happen.
Education/Certification/Experience Requirements:
- Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc., would be an advantage.
- LSS Green belt must. QMS, Black Belt, Master Black be lt, Agile, Digital competencies and PMP certifications would be an advantage.
- Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must.
- Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO processes.
- Shift: Willing to work in all shifts and willing to travel to any location as per client/organization requirements.
