We are looking for a detail-oriented and proactive CRM Operations professional to manage and optimize Navtech’s internal CRM system. In this role, you will work behind the scenes to ensure our client relationship data is accurate, pipelines are healthy, and sales and business development teams have the operational support they need to perform. This is a backend operations role — focused on data integrity, process efficiency, and enabling Navtech’s revenue teams through strong CRM discipline.
Working as a CRM Operations Specialist at Navtech, you will:
- Own and maintain Navtech’s internal CRM system — managing data, pipelines, contact records, account structures, and user access
- Ensure CRM data quality and hygiene — regularly audit records, eliminate duplicates, fill gaps, and maintain a clean and reliable database
- Support the sales and business development teams by updating deal stages, tracking activity logs, and maintaining accurate pipeline records
- Coordinate with sales, marketing, and leadership teams to understand reporting needs and configure CRM dashboards, views, and automated workflows accordingly — translating feedback into actionable product and delivery signals for Navtech's engineering and product teams
- Generate regular CRM reports and pipeline summaries for leadership — tracking leads, opportunities, conversion rates, and revenue forecasts
- Identify and implement process improvements within the CRM — streamlining how data is captured, updated, and used across the organization
- Manage CRM integrations with internal tools such as email, marketing platforms, and reporting systems — coordinating with the tech team for any fixes or enhancements
- Onboard new team members onto the CRM, create SOPs, and provide training to ensure consistent and correct usage across departments
- Maintain documentation of CRM processes, configurations, and data standards to support operational continuity and knowledge sharing
Who Are We Looking For Exactly?
- 3–5 years of experience in CRM operations, sales operations, or a related backend business operations role
- Hands-on experience working within a CRM platform — Salesforce, HubSpot, or Microsoft Dynamics preferred
- Strong understanding of CRM data structures, pipeline management, workflows, and reporting — with a focus on keeping data clean and usable
- Ability to understand what sales and leadership teams need and configure the CRM to deliver it operationally
- High attention to detail — this role is fundamentally about data accuracy, consistency, and operational discipline
- Good communication and coordination skills — able to work with sales reps, marketing teams, and leadership to keep CRM usage aligned
- Prior experience supporting a B2B sales or business development team through CRM operations is a strong advantage
- Salesforce Administrator, HubSpot Operations, or Microsoft Dynamics certification is a plus
Why Navtech?
- Yearly performance review and Appraisals.
- Competitive pay package with additional bonus and benefits.
- Work with US, UK and Europe based industry-renowned clients for exponential technical growth.
- Opportunities to work on multiple projects.
- Medical Insurance cover for self and immediate family.
- Work with a culturally diverse team from different geographies.
About us:
Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services.
Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune. We’re a fast-growing company with clients in the United States, UK and Europe.
Pay: ₹500,000.00 - ₹700,000.00 per year
Application Question(s):
- How many years of work experience do you have with Customer Relationship Management (CRM)?
- How many years of work experience do you have with Pipedrive?
- How many years of work experience do you have with HTML or maintaining simple website forms?
Work Location: In person
