Customer Support Executive – Chat + Voice
Location: Indore
Process: Chat-Blended
Work Mix: 70% Chat + 30% Voice
Designation: Customer Support Executive
Salary: Up to ₹20,000 per month
Experience: Freshers & Experienced
Qualification: 12th Pass / Undergraduate
Job Summary
We are hiring Customer Support Executives for a chat-blended customer support process. The selected candidates will handle customer interactions through chat and voice, provide appropriate resolutions, and ensure a good customer experience.
Key Responsibilities
- Handle customer queries through chat and voice support.
- Manage approximately 70% chat and 30% voice interactions.
- Understand customer concerns and provide appropriate solutions.
- Maintain professional and effective communication.
- Follow process guidelines and quality standards.
- Ensure customer satisfaction during every interaction.
Eligibility
- Minimum 12th Pass / Undergraduate.
- Freshers & Experienced candidates can apply.
- Experienced candidates should have minimum 6 months experience in BPO or any Pvt. Ltd. company.
- Minimum typing speed of 30 WPM.
- Good communication skills.
- Communication skill level 4+ preferred.
- Original 12th Marksheet required at the time of joining.
- Background Verification (BGV) will be conducted.
Preferred Candidate
Candidates should have good communication skills, a decent typing speed, customer-handling ability, and the confidence to work in a chat + voice blended process.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- If you are a fresher then kindly mention that and if you are experienced then mention years of experience.
Location:
- Indore, Madhya Pradesh (Indore) (Required)
Work Location: In person
